Shipping Policy

This policy applies to physical products purchased from Tolicia.

Shipping Origin and Destinations

Our products ship from China.

We currently ship to the United States, United Kingdom, Canada, France, Belgium, Spain, and Germany. Available destinations are shown at checkout.

If your country is not listed, contact contact@tolicia.com before placing an order.

Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Estimated Delivery Time

Standard shipping generally takes 7–12 business days after dispatch, in addition to the processing period.

Delivery times are estimates. Customs inspections, holidays, carrier disruptions, and the destination may affect arrival times.

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised estimate, and offer the choice to accept the delay or cancel the unshipped order for a refund.

Shipping Fees

We offer free standard shipping on orders to our supported destinations, with no minimum purchase amount.

If an optional paid shipping service is available, its cost will be displayed before payment. Free shipping does not include any import duties or taxes payable separately to customs authorities.

Order Tracking

Once your order ships, we will email you a shipping confirmation with tracking information.

Tracking updates may take time to appear after the carrier receives your parcel. An international carrier may transfer your package to a local delivery partner in your country.

Order Changes and Cancellations

To request an address change or cancellation, email contact@tolicia.com within 6 hours of placing your order.

We can make changes only if the order has not already been processed for shipment. Contacting us within this window does not guarantee that dispatch can be stopped.

This request window does not limit your rights concerning delayed shipments, faulty goods, or other rights provided by applicable law.

If your order has already shipped, please review our Return & Refund Policy.

Shipping Addresses

Please provide a complete and accurate address, including any apartment or unit number.

If a parcel is returned because of an incorrect address or unsuccessful delivery, contact us to discuss the available options. Any applicable reshipping cost will be explained before you agree to it.

Customs and Import Charges

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

Unless collected at checkout, applicable import charges are the recipient’s responsibility. Customs clearance may affect delivery times.

Lost, Damaged, or Incorrect Orders

Contact contact@tolicia.com if your parcel appears lost, arrives damaged, contains an incorrect item, or is marked delivered but cannot be located.

Include your order number and a description of the issue. For damaged or incorrect items, include photos where possible. We will investigate with the carrier and arrange an appropriate resolution.

Returns

Eligible physical-product returns are covered by our separate 30-day Return & Refund Policy. Contact us before sending a return so we can provide the correct instructions and return address.

Contact Us

Email: contact@tolicia.com
Phone: (804) 470-5666